Boeing
While at Boeing, I was the lead UX designer on a project called MobileQS. MobileQS is an in-house application that was designed to improve quality, flow time, and increase accuracy of the mechanics on the production floor. The application is used in multiple sites across the United States and has won the 2019 Chairman's Award for quality. As a UX designer, my goal is to not only create an incredible user experience for the customer, but to also understand the product within the constraints of the business. I continuously improve the product by repeating these five key phases during the UX design process: user research, design, testing, implementation, and evaluation.
Research
In an effort to improve quality on the production floor, Boeing business partners approached our team with a challenge of creating an application to improve quality. My team and I took on this challenge. We gathered information from stakeholders and began to create user personas and conduct user interviews in order to determine user behaviors, goals, needs, and their biggest pain points. I documented this information and used it to create user personas in order to get an accurate picture of what the users’ expectations were.
PAIN POINTS:
Manufacturing Defects
Manual Data Collection
Resource Management
Design Process
This documentation assisted my team and I in creating sketches and wireframes. We used these sketches and wireframes to obtain a better idea of the overall design layout and to understand the flow of the application. After presenting this information to our stakeholders and end users, my team and I started working on mockups and prototypes. As time progressed, we were faced with many design challenges such as: scalability , A/B testing inaccuracies, and displaying massive amounts of importation information without cluttering the screen.
SOLUTIONS:
Tolerance Notifications
Digital Data Recording
Instant Data Submission
Wireframes and Prototypes
User Testing
My team and I conducted user testing and research on the production floor. We were able to observe the end users, document details about their work environment, behaviors, and user interactions. We used this feedback to improve upon the original design and create an overall better quality product for the end user. Even though this project presented many challenges, we were able to overcome them, and create an user-centered award winning application.
Challenges
- Get previous users to trust the new Mobile QS with help with production
- Not allow business partners to over promise future potential features
- Understand and meet all FAA regulations within the application
- How to notify users that a measurement is in or out of tolerance if they can not see the screen
Project Details
Role: Lead UX/UI Designer
Timeline: 2017 - 2020
- Solved complex problems by translating user needs into simple, elegant digital solutions
- Bridged the gap between project managers and developers, ensuring deliverables were clear and that client expectations were managed
- Conducted user testing to insure first time quality application release
- Took the product from an initial concept through to final high-fidelity, responsive designs with specs, ready for hand-off to developers